In this modern world, we all are evolving and moving towards a smart TV, if not then people are buying firesticks and Chromecast, which mimics a smart TV. However, one of the greatest companies to sell a good high-end smart TV is Samsung. They have the best range of smart TV with a lot of different features. Watching and using TVs are becoming more complex, with its all-new smart features and more. The problems are also emerging in a complex form. For instance, earlier we used to have cable or Dth issues. Nowadays, we get errors like internet issues, Wifi issues, app downloading, account sign up, and more.
Here is a quick detailed tutorial on how to fix Samsung TV Internet or WIFI issues, which you might be facing, and due to which your smart TV has lost its smartness.
So to start with first, let’s see which error you are having, if your Samsung TV is having internet issues then it must be showing anyone of the error codes mentioned below.
- Error Code 0-1
- Error Code 7-1
- Message code: 0
- Error Code 001
- Error Code 012
- Error Code 102
- Error Code 105
- Error Code 107
- Error Code 116
- Error Code 118
- Error Code 301
What Can Cause the Error On your Smart TV
If your Samsung Smart TV keeps on dropping internet connections in between, or if it isn’t connecting to the internet at all. Then there are chances that it is the system of your TV that is causing the issue, sometimes a restart can fix the issue, try restarting by removing the plug from the wall socket and then plug it in again. If this doesn’t solve your issues, you can follow the further mentioned steps, which might help you in resolving the internet issues on your Samsung TV.
A Software level Bug
Sometimes a bug can cause internet issues on your smart TV. Or maybe you are mistyping your password, or by mistake, you are choosing a different SSID of your WIFI router. So make sure to check all of this, also bugs can be fixed either by updating the software of the TV to the latest version. Or by resetting the network settings of your Samsung Smart TV. Turning off the TV using the remote for a very long time corrupts the network settings resulting in an internet connection problem.
DNS Server Settings
DNS stands for Domain Name System. Every digital electronic device that connects to the internet using a mobile network or WIFI, uses DNS Server settings to establish the connections, Most of the time the Samsung Smart TVs fetches the DNS server settings automatically and it works as well. But in case your internet isn’t working, then you might need to check the DNS server settings, also you might need to set it up manually.
MAC Address has Failed
MAC stands for Media Access Control address. It is a unique identification number assigned to the network adaptor of your electronic device, in this case, it is the MAC address of your smart TV. It is basically the MAC address of your smart TV’s ethernet, Bluetooth and WIFI chips. Since the MAC address of your devices are static and doesn’t change, it can be blocked by your ISP or through your router. In such case, check your router’s configuration page and check if any MAC address is being blocked, remove if there is any, also contact your ISP(Internet service provider) and ask them the same if they have blocked any device’s MAC address, if yes then ask them to unblock it. Also if by chance the MAC address of your Samsung smart TV has failed due to some technical issues then it won’t detect or connect to any wireless networks.
Firmware Bug Or Outdated Software
Samsung smart TVs mostly runs on Samsung’s own Tizen OS. Unlike a few other smart TVs that use Android TV OS. Samsung uses its own. Thus, Samsung pushes software updates to its TV pretty regularly. So, if your TV isn’t connected to the internet regularly, it won’t be able to download the latest version of their software. Also, check if you have disabled automatic system updates or not, there might be a chance that the firmware might be outdated and thus can cause internet connectivity issues. Not to mention, a newer version can also have a bug that can cause internet connectivity issues, so if you have recently received any software update after which you are having internet issues, try to roll back to a previous version of your software.
Few Of The Solutions Which Might Fix Internet Issues on Your Samsung Smart TV
The above-mentioned problems could be one of the issues that are causing your smart TV to connect to the internet. So, below we have a few workarounds that might fix the internet connectivity issue on your Samsung Smart TV.
Restart Your Samsung TV
Well, the very first step to fix the issue is to restart your smart TV, it is the easiest and probably the best way to fix the issues your smart TV is facing. Since it is an electronic device, it needs to be restarted every once in a while. Below we have steps mentioned on how to restart the TV.
- Make sure your TV is on.
- Hold the Power button on the remote.
- Keep the power button pressed until you see the Samsung logo on the screen.
- Notice, the RED LED light on the TV will start blinking faster.
- Now, when the TV is turned on try connecting it to your internet through ethernet or WIFI.
Alternatively, you can try these steps as well.
- Turn on your Samsung smart TV.
- Let it be turned on for at least 5-10 minutes and then turn it off by unplugging it from eh wall socket.
- Wait for around 10-15 minutes and plug back into the wall socket and turn on your smart TV.
Re-check your Wifi Password
One of the most common reasons behind an internet issue is the wrong password credentials entered for your WIFI. So recheck your WIFI password which you have entered on your TV and the actual password matches. There are chances you might have accidentally mistyped one of the letters or numbers. Also, if it is correct, then also try to forget the WIFI which you are connected to and re-enter the WIFI password, sometimes the WIFI card becomes unresponsive, and this might fix the issue. Coming to the steps on how to re-check and re-enter the WIFI password on your Smart TV, then it is right below.
- From the remote of your TV, press the Home button.
- Go to settings >> General >> Network >> Open Nertwork settings >> Wireless
- Select the wireless network which you have at your home.
- Now type the password again, carefully cross-check before clicking on save. (Click On Show Password for ease)
Disconnect Other Devices Connected to WiFi
There are some WiFi routers with a preset limit of the number of devices that can connect to them. Sometimes, that also applies to some Android devices as well. If you are using an Android device hotspot to connect to your Samsung Smart TV, please check if there is a limit on the number of devices that can be connected to it. Note that not all devices have these settings/limitations but it doesn’t hurt to check.
If indeed there is a limit set on your device, go ahead and increase the limit or completely remove the limit restriction if possible.
Connect to a different Wireless Network
When you face an internet connectivity issue on your Samsung Smart TV, there are two possible things to look at:
- Your TV detects the available networks but can’t connect.
- Your TV does not detect any networks at all.
If your TV detects your WiFi network but does not connect to it, the simplest way to troubleshoot it is to try connecting it to a completely different network. The easiest way to do this is to try connecting your device to your mobile hotspot. Still, facing the same issue? Try connecting to a hotspot from a different phone.
If in case it worked out fine, this means that there is absolutely no issue with internet connectivity on your Samsung Smart TV. In such a scenario, you should try contacting your internet service provider or get your WiFi router checked. Alternatively, you can also try reducing the number of devices connected to your Wifi router and see if it helps.
On the other hand, if all devices except your TV can connect to your Wifi router, this means that there is an issue with internet connectivity on your TV and you should get it checked.
Resetting Network Settings On Your Samsung Smart TV
Another easiest way to fix the internet connectivity issues is by resetting the network settings of your smart TV. Since it is a smart TV, it might collect a lot of caches and the network cache can cause internet speed or connectivity issues, thus resetting the network settings will clear the cache as well as will fix other faulty settings which you might have pressed by chance. So, below we have the steps on how to reset the network setting on your Samsung smart TV.
- From your Smart TV’s remote press the home button.
- go to Settings >> General >> Network.
- Scroll down and find the Reset Network option.
- In the next dialogue box select Yes.
- Now, restart your smart TV and try to reconfigure your TV by connecting it to your ethernet or your WIFI.
Factory Reset Your Samsung Smart TV
Well, if the network reset didn’t work, then maybe a more hardcore factory resetting of your whole smart TV might fix the issue. Do note that factory resetting your TV will remove all the apps installed on your TV, the Samsung account through which it has been logged in, the Bluetooth devices with which your TV has been paired will be gone. It will basically behave just like a brand new TV coming right out of the box. So to perform a factory reset of your Samsung Smart TV just follow the below steps.
- Go to Settings >> General.
- Select Reset.
- Enter the PIN to begin the factory reset. By default, the PIN is 0000.
So this was an extensive guide on how to fix the internet issues of your Samsung Smart TV. In case all of the aforementioned fixes didn’t fix your issue, you might need to call customer care and ask them to send someone to diagnose the issue of your smart TV.