FaceTime allows you to do make video and audio calls on their iPod Touch, iPhone, and iPad with friends and family who also uses FaceTime. However, FaceTime is a clear and simple application to use, but when technical issues encountered, FaceTime can really frustrate its users.
If you’re facing issues related to the app, like FaceTime not working as it supposes to be. Sometimes FaceTime shows unavailable to the specific person and sometimes FaceTime gets stuck at connecting, this troubleshooting guide will help you to resolve the issue.
Why My FaceTime is Not Working?
If you’re FaceTime is not working, let me inform you that the FaceTime is available in the limited countries.
Besides this, you can only do video and audio calls to those who have the fourth generation of iPhone and iPod Touch or later. iPad second generations and later.
There could be many reasons behind FaceTime showing FaceTime Unavailable for a specific person. Following are some reason:
- The person that you’re calling has turned on Do Not Disturb mode.
- The person that you’re calling is might on another FaceTime call.
- The person that you’re calling has still not enabled FaceTime on their devices.
- The person that you’re calling, their device is not connected to the Internet.
- The device is switched off.
So, if you see FaceTime Unavailable, assume that there’s a problem from the receivers end. You can try to contact the person by another method like a text message, calling, or sending a mail.
Troubleshoots for FaceTime Not Working issue
If you’re FaceTime is not working as it suppose to be on your iPhone, iPad, or Mac. Try these troubleshooting methods mentioned below:
Check Apple Servers
It happens that Apple servers are down due to serious reasons or if there’s a maintenance break. And if you’re using FaceTime in that situation, then the app might not work properly. To check the Apple servers are working:
Step 1: Just open any browser, and visit Apple’s System status site.
Step 2: Look for the FaceTime.
Switch to Cellular Data or Toggle Wi-Fi On and Off
Just refreash your internet connection, here’s how to do that:
For WiFi: Visit Settings > go to WiFi and toggle it off, leave it as it is for 30 seconds and turn it back on.
For Cellular Data: Visit Settings > Cellular > toggle the Cellular Data off and on.
Change Your DNS
Changing the DNS might help you resolve FaceTime not working issues.
For iDevices: Visit Settings > WiFi > “YOUR NETWORK’S NAME” > Configure DNS > Manual > Add Server > enter 220.127.116.11 and 18.104.22.168 > and Save.
Note: Delete your current DNS settings by taping on red minus sign and press delete.
For Macs: Go to System Preferences > Network > Select “YOUR NETWORK’S NAME” > Advance > DNS tab > Click the “+” button to add the Google DNS, now enter 22.214.171.124 and 126.96.36.199 and then click on OK.
Set Your Device’s Date & Time to Automatic
FaceTime won’t work properly if you’re device Date & Time is not set correctly, just set it on automatic so that it will sync with the Apple Servers.
For iDevices: Visit Settings > General > Date & time > now, just toggle the Set Autonatically opton.
For Macs: Go to System Preferences > Date & Time > now, select Date & Time automatically.
Restart Your Devices
Restarting your Device is the major thing you can do, as it can fix small glitches and issues.
Restart a Mac: Just go to Apple Menu > Restart
For iPhone, iPad, and iPod Touch who have Home buttons: Press Home and Power at the same time until the Apple logo is displayed.
For iPhone 7, 7+, and iPod 7th generation: Press and hold both the side volume down buttons for 10 seconds until the Apple logo is displayed.
For iPhone 8 or above, iPad with no home button present: Press and release the volume up button, then press promptly release the volume down button, now, press and hold the Side button until the Apple logo is displayed.
What if Nothing Works?
If the solutions mentioned above don’t work for you, then make sure that your device is updated to its latest version. Also, some Apple users have reported that changing Apple ID and Password and FaceTime has worked for them, so give it a try.