How to Fix Cannot Send Mail, Does Not Allow Relaying Issue

Not able to send or receive emails on time could run you in trouble. Many Apple users are getting bothered because they’re unable to send an email on their iDevices. When we try to send one, an error message encounters as “Cannot Send Mail – The recipient was rejected by the server because it does not allow relaying.”

It is noticed that this is happening with iPad users frequently. Here’s how to fix the issue related to the mail. Without wasting much of your time, let’s gets started.

iPhone Email Error Message Not Allow Relaying

My iPad Cannot Send Emails, What to do?

Below are some possible fixes mentioned for iPad users.

How To Fix Cannot Send Mail, Does Not Allow Relaying

Re-install Your Mail Account

Just try to delete mail account and then install it back, here’s how to do that:

Step 1: Visit Settings > Accounts and Password > Account

Step 2: Now, tap on the email account and tap on “Delete Account” located at the bottom of screen.

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Step 3: Tap on the message “Delete from iPhone”“.

Step 4: Just add email account again by visiting Settings > Passwords & Accounts > Add Account.

Add New Email Account to iPhone iOS 12

Enter email account info manually

If you prefer to set account manually, check out that you have a username and password for INCOMING and OUTGOING mail server settings on your iDevices. You must need to enter your username and password for INCOMING and OUTGOING emails.

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Delete email contents

  • Take a look at all the emails that are having this issue.
  • Try deleting images, attachments, forwarded messages in email, just delete everything and write the email again.
  • Now try to send the email, if this method works then assume that there was something in an email that was causing the issue.

Check SMTP Settings

Step 1 – Settings: Visit iPhone or iPad settings and select Account & Passwords for iOS, Mail, Contacts, and Calendars,

Step 2 – Email Account: Select the required email account by tapping on it.

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Step 3: Tap on Account on the next screen.

Step 4 – Add your ID: Now, enter the correct email ID and password, and tap on “Done”.

Step 5 – Check SMPT server settings: When you’re on the Account information screen, click on SMTP and go to the next screen, you will see the SMTP server under PRIMARY SERVER as “On”.

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Step 6 – SMTP server: tap on the server button and set it to ON the next screen. Fill in the optional areas for name and password. Make sure to add the correct username and password in the Outgoing server section. Turn on Use SSL, and set Authentication to Password, tap on Done to save the settings.

Now, enter the correct user id and password for both outgoing and incoming mail servers. Enter the user id and password twice when you set email accounts, one for the incoming SMTP Server and again for the outgoing SMTP server. (Most of the email providers require you to enter this information twice).

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Step 7 – Power off your iPhone or iPad: Powering off the iDevice must resolve the issue. If the issue still tends to exists then try to delete the email account from your device and re-create the email account. You will not lose any emails if the account is active.

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For AOL mail accounts

Step 1: Visit Settings > Password & Account > Accounts > Tap on AOL acount from the list.

Step 2: On the top of the page, tap on AOL email address.

Step 3: Select SMTP from Account Information.

Step 4: Choose from the SMTP Page.

Step 5: Ensure the server is ON.

Step 6: Verify the host name is

Step 7: Ensure that your username and password is correct.

Step 8: Set Authentication to Password.

Step 9: Verify the Server Port is 587

What if Nothing Works?

If the solutions mentioned above won’t work out for you, then check your email service provider. Or contact Apple Support.

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